Returns and Exchanges

Returns

Returns on PIUMESTUDIO are possible no later than 14 days from the date of receipt of the purchased products.

To be eligible for return, the products must not have been worn and / or damaged, must not show any signs of use and must be returned in their original packaging.

Products that are customized or purchased on sale are not eligible for returns and refunds.

To start the return procedure, the customer must contact info@piumestudio.com specifying the order number and will then receive instructions to complete the process.

The shipping costs of the returned products will be covered by PIUMESTUDIO. Once the products have been received and their compliance and suitability for return has been ascertained, a refund of the price paid will be carried out within 14 days.

The refund will be carried out in the same payment method as the original purchase.

For orders placed by credit card, the refund will be available to the customer within about 10 days and in any case no later than the statement of the month following the one in which the refund is made. The timing of the procedure may vary depending on the card issuer.

Returns will be made in the same currency in which the original purchase was made. Any differences due to changes in the exchange rate will not be refunded.

Once the return has been approved, a shipping label will be provided to be used within 7 days to ship the purchased products. Any delays may invalidate the right to returns and refunds.

Exchanges

Exchanges on PIUMESTUDIO are possible no later than 14 days from the date of receipt of the purchased products.

To be eligible for exchange, the products must not have been worn and / or damaged, must not show any signs of use and must be returned in their original packaging.

Products customized or purchased on sale are not eligible for exchange. An exchanged product cannot be exchanged further and is not eligible for returns and refunds.

To start the product exchange procedure, the customer must contact info@piumestudio.com specifying the order number and will then receive instructions to complete the process.

The shipping costs of the returned products will be covered by PIUMESTUDIO. Once the product (s) have been received and compliance and suitability for return have been ascertained, the replacement product will be sent to the customer within 14 days.

Once the exchange has been approved, a shipping label will be provided to be used within 7 days to ship the products to be replaced. Any delays may invalidate the right to replacement.

PIUMESTUDIO reserves the right to refuse return or exchange procedures that do not comply with the procedures indicated on this site. In this case, the products will be returned to the shipping address indicated in the original order.

In case of receipt of defective or incorrect products, please contact info@piumestudio.com. PIUMESTUDIO reserves the right to request supporting photographic evidence to accept the return of defective or incorrect products.